Privacy Policy.
This Privacy Policy explains how Nexeroa collects, uses, and protects information for Nexeroa Sentinel, including SMS-based guard welfare checks and security operations workflows.
Information We Collect
Nexeroa Sentinel collects user and company information needed to provide guard welfare checks, security accountability workflows, and operational notifications. Information may include:
- Name, email address, and phone number.
- Company information, assigned sites, supervisors, guards, and shift data.
- Guard check-in responses, message delivery records, alert history, and operational records.
- GPS or location information when location features are enabled by the company or user.
How Information Is Used
Information is used to send automated welfare check messages, supervisor alerts, operational notifications, and to manage guard accountability workflows. Nexeroa Sentinel may use records to show check-in status, missed responses, shift activity, supervisor visibility, and related reports.
SMS Communications
Users may receive SMS messages related to guard welfare checks, shift operations, supervisor alerts, emergency alerts, and security accountability workflows. SMS message frequency varies based on shift schedules and company settings. Message and data rates may apply.
Users may reply STOP to opt out of SMS communications when supported by the messaging workflow. Opting out may prevent Nexeroa Sentinel from sending required welfare check or operational notifications to that mobile number.
Mobile phone numbers and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information Sharing
Nexeroa uses information to operate the Sentinel platform and support customer-requested workflows. Information may be processed by service providers necessary to deliver the platform, such as hosting, messaging, or operational infrastructure providers. Nexeroa does not sell personal information.
Data Security
Nexeroa uses reasonable technical, administrative, and operational safeguards designed to protect information. No system can be guaranteed to be completely secure, but Nexeroa works to protect operational records and limit access based on account roles and company permissions.
Contact Nexeroa
Questions about this Privacy Policy or Nexeroa Sentinel can be directed to Nexeroa through nexeroa.com or by email at admin@nexeroa.com.